Frequently Asked Questions (FAQs)

LOOP is a smart solution for efficient ordering and order tracking, developed by LANXESS.

LOOP offers real-time tracking, allowing you to view the exact status of your orders at any time, providing full transparency and control.​

Yes! LOOP allows you to instantly download all relevant order documents, saving you time and simplifying administration.

LOOP simplifies your ordering process, keeps you informed with real-time updates, and saves you time, making your workflow more efficient.​

If you are interested in getting started with LOOP, feel free to get in touch with your sales wrap and request your registration link.

Go to the LOOP login page, enter your email and password, then click ‘Sign In’. ​

Click ‘Forgot your password?’, enter your email, and follow the steps to reset it using a verification code. 

Check your spam/junk folder and ensure you entered the correct email. If needed, request a new code. 

Your password must be between 8 and 64 characters and contain at least three of the following: uppercase letter, lowercase letter, number, and special symbol. 

Click the ‘Create Order’ button on the LOOP homepage or dashboard. 

Use the search or filter options to find the right Sold-to, then select an available Ship-to address. ​

Use the search bar or filters to find the products, then click ‘Add to Cart’. Only products with valid prices for your selected Sold-to and Ship-to combination will be shown. 

Yes, you can modify the requested delivery date before you proceed to the checkout. You can either apply the same date to all products you are ordering or specify a specific date for each ordered product. 

Once you placed your orders, LOOP will display an acknowledgment message that your order is being processed. When accepted you will receive information via the usual communication channels.

Navigate to the order overview page (link). From there find the order you are looking for and open the order details page and navigate to the ‘Documents’ section, where you can download relevant files.

Depending on the order and the status of the order, you may find order confirmations, invoices, and delivery notes as well as certificates of analysis, once available. 

Simply click on the document name in the ‘Documents’ section, and it will be saved to your device. 

Yes, as long as the order history is available in your LOOP account. 

Go to the ‘Orders’ section, find the previous order, and click ‘Reorder’. ​

Yes, you can adjust quantities, change the delivery date, or remove items before finalizing the order. 

You will see a warning message, that you already have products in the cart. You can now decide if you want to replace the products in the cart with the reordered product, or if you want to finish your current cart first and come back later to reorder.  

You can enter the PO number in the ‘General Order Information’ step before submitting the order.